Thursday, February 14, 2013

How to Remove Trend Micro Deep Security Agent 8.x

I had a Trend Micro Deep Security Manager server fail and leave dozens of machines running the Trend Deep Security Agent and no way to control them. If you are here, you may know what I mean and what a problem this is.
They were in a state where they were unable to activate on a new server (“Activation Failed - Deactivation Required” or “Unmanaged - Deactivation Required”). The Deep Security Agent was unable to be uninstalled or changed through normal means (“Removal or modification of the application is prohibited by its security settings”). Attempts to reset the Deep Security Agent through the command line per the Trend manual failed (“Forbidden”), The Trend Services were unavailable to stop and access was denied to set them to “Disabled” on start up. The Trend support supplied utility TBCLEAN.EXE also failed.

In short, there was nothing on the Trend site about how to remove an orphaned Agent and Trend support was not particularly fast at coming up with a solution. Here is what I did and is has worked on all Windows operating systems I have in my organization, Windows XP, Windows 7 32 and 64, Windows 2003 R2, and Windows 2008 R2. I would suggest you use it only as a last resort and be very careful, but suit yourself. I’m not your mom and if you screw things up it is entirely your problem:

  1. Make sure you have the local administrator password for the machine you are working on. Failure to do so may result in a machine that is stuck in Safe Mode that you cannot log in to. I cannot stress this enough.
  1. Run the MSCONFIG utility and set the affected machine for a Diagnostic Startup and a Safe Boot or Safe Mode, depending on your OS and reboot.

  1. Log into the machine as local admin and open a command window.

  1. Run the following commands:

    1. sc delete ds_agent
    2. sc delete ds_notifier
    3. sc delete amsp
    4. sc delete tmactmon
    5. sc delete tmevtmgr
    6. sc delete tmcomm

  1. Delete the folder C:\Program Files\Trend Micro and all subdirectories
  1. Run REGEDIT and delete the key HKLM\Sofware\Trend Micro and all subkeys
  1. Run MSCONFIG again and set the machine to boot normally.
  1. Reboot the machine and uninstall the Trend Micro Agent through Add Remove Programs or Programs and Features, depending on OS

Now you should be able to reinstall Trend and activate it on the new Trend Deep Security Manager server. I hope this saves you some time and energy.

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Wednesday, December 19, 2012

How to ship an acoustic bass and hard case inexpensively

The best way I have found is to loosen the strings on the bass. Find or make a cardboard box that is is 52x8x20 or slightly smaller.  Put the bass and case in it. Fill the sides with cardboard, packing materials  or wadded up newspaper.Write FRAGILE in big letters all over the box. If you keep to that size, you should be able to ship to anywhere in the lower 48 states for under $80 through the United States Postal Service - Parcel Select insured. Prices go up if you exceed a 108 inch length + girth. If they try to charge you more, argue with them, have them measure the package and prove to you that the package is less than or equal to 108 inches length plus girth - a lot of postal workers do not know all of the rates, particularly for large packages. If you have a way to print postage at home you can bypass the hassle of dealing with postal employees entirely. I have shipped more than 240 of my converted baritone guitars all over the US and Europe that way with good results. Prices to most countries that accept a 108 length + girth package are under $140 and that includes much of Europe and the UK.